Privacy Policy

Last updated: August 2025

Introduction

Kind Calls ("we," "our," or "us") is committed to protecting your privacy and the privacy of your loved ones. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered daily check-in service.

Information We Collect

Information You Provide

  • Contact information (name, email, phone number)
  • Your loved one's contact information and preferences
  • Call scheduling preferences
  • Personal interests and topics for conversation customization
  • Payment information (processed securely through our payment provider)

Information Collected Automatically

  • Call logs and summaries
  • Response patterns and check-in success rates
  • App usage data and analytics
  • Device information and IP addresses

How We Use Your Information

We use the collected information to:

  • Provide and maintain our check-in service
  • Personalize conversations based on interests and preferences
  • Send alerts to designated care persons
  • Improve our AI conversation quality
  • Process payments and manage subscriptions
  • Communicate with you about service updates
  • Ensure the safety and well-being of service users

Mobile Messaging

Our service may use mobile messaging (SMS/text messages) for limited purposes only:

  • Authentication and verification for accessing our mobile application
  • Emergency notifications to care persons when check-ins with your loved one are missed
  • Critical service alerts that require immediate attention

We do not use mobile messaging for marketing purposes. You may opt out of non-emergency messages at any time by replying STOP to any text message or contacting our support team. Emergency notifications related to missed check-ins cannot be disabled as they are essential to the safety function of our service.

Standard message and data rates from your mobile carrier may apply. We are not responsible for charges from your mobile carrier.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of all data in transit and at rest
  • Secure cloud infrastructure with regular security audits
  • Limited access to personal information on a need-to-know basis
  • Regular security training for our team

Data Sharing

We do not sell, trade, or rent your personal information. We may share information only:

  • With designated care persons as configured in your account
  • With service providers who assist in operating our service
  • To comply with legal obligations or protect rights and safety
  • With your explicit consent

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Export your data in a portable format

Children's Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from children under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@kindcalls.com
Or visit our contact page